If you are a freelance writer, you know that it is important to work for the same clients again and again. You will save a lot of time and have the ability to earn a better income when you develop a sturdy client base — clients that know to come to you for the writing that they need. It is important for you to find ways to get your clients to keep coming back. Here are a couple of things you should be doing that help increase the chance of repeat business.
Clients love open communication. Even more so when they can express how they feel without hesitation. Keep communications open with them and genuinely listen to what they have to say. Make it easy for them to get in touch with you and let them know that they can talk to you at any time. Always ask your clients questions when you need their clarification before you start writing. Communicate well with your clients and they will come back to you.
When you are trying to build a steady work relationship with your clients, always put fourth your best work and your best effort. Do not rush the work that you need to complete because your clients will likely notice. Even if you feel that the job before you is not an important one, you need to put in all of your effort and finish it as you would other projects so that the client will think of you the next time that they need help.
Customer service isn’t just for call centers and retail store employees. Do what you can to please your clients, and you will find that they will come back to you the next time that they are in need of your professional services. It can be as easy as following up with them after your project ends to ensure they had a positive experience.
If you’re a freelance writer looking to establish your first group of core clients, let me help you with our Freelance Writer Coaching.